Privacy Policy | R13 Window Dr

1. Introduction

R13 Window Dr Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.r13windowdr.co.uk or use our services.

Company Details:
R13 Window Dr Ltd
Company Number: 13695645
Registered Office: Flat 35, 8 Hillside, London, England, NW10 8GH
Email: rares@r13windowdr.co.uk
Phone: +44 7378 558 938

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

Contact Information: Name, email address, phone number, and postal address
Quote Requests: Project details, service requirements, location information, and photos or videos of glass surfaces
Communication Records: Records of correspondence via email, phone, WhatsApp, or contact forms
Payment Information: Billing details (we do not store complete payment card details)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Usage Data: Pages visited, time spent on pages, browser type, and device information
Technical Data: IP address, operating system, and referring website addresses
Cookies: Small data files stored on your device (see our Cookie Policy section below)

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide glass restoration and window services, respond to quote requests, and schedule appointments
Communication: To contact you about your service requests, provide updates, and respond to inquiries
Business Operations: To process payments, maintain records, and manage our business relationships
Marketing: To send you information about our services (only with your consent)
Legal Compliance: To comply with legal obligations and protect our legal rights
Website Improvement: To analyze website usage and improve user experience

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Contract Performance: Processing necessary to fulfill our service contract with you
Consent: Where you have given explicit consent for specific processing activities
Legitimate Interests: For business operations, fraud prevention, and improving our services
Legal Obligation: To comply with UK tax, accounting, and legal requirements

5. How We Share Your Information

We may share your information with:

Service Providers: Third-party companies that help us operate our business (e.g., email service providers, payment processors, cloud hosting services)
Subcontractors: Specialist tradespeople who assist with certain services (only information necessary for the job)
Legal Authorities: When required by law or to protect our legal rights
Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, and regulatory requirements (typically 6-7 years for business records)
Resolve disputes and enforce our agreements

Quote requests and customer records are retained for up to 7 years in accordance with UK tax and business record requirements. After this period, data is securely deleted or anonymized.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data (subject to legal obligations)
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise any of these rights, please contact us at rares@r13windowdr.co.uk or +44 7378 558 938. We will respond to your request within one month.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure SSL/TLS encryption for data transmission
Access controls and password protection
Regular security assessments and updates
Staff training on data protection and privacy

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Cookies Policy

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

Types of Cookies We Use:

Essential Cookies: Required for website functionality (e.g., session management)
Analytics Cookies: Help us understand website usage and improve user experience
Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

You can control cookies through your browser settings. Disabling cookies may affect website functionality. For more information, visit www.aboutcookies.org.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, supplier websites). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. When we do so, we ensure appropriate safeguards are in place, such as:

UK GDPR adequacy decisions
Standard Contractual Clauses approved by the ICO
Binding Corporate Rules or certification schemes

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

Material changes will be communicated via email (if you have provided your email address) or through a prominent notice on our website.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

R13 Window Dr Ltd
Email: rares@r13windowdr.co.uk
Phone: +44 7378 558 938
WhatsApp: +44 7378 558 938
Address: Flat 35, 8 Hillside, London, England, NW10 8GH

15. Complaints to the ICO

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF